Privacy Policy

1 Information We Collect

We may collect the following types of personal information:

• Identity information — full name, date of birth, government-issued ID (where required for account verification).
• Contact information — email address, phone number, postal/service address.
• Account information — username, password (hashed), account preferences.
• Billing information — bank account or card details (processed securely via our payment provider; we do not store full card numbers).
• Service usage data — data usage, connection logs, IP addresses, and device identifiers.
• Support data — records of enquiries, tickets, and communications you send us.
• Website usage data — pages visited, time on site, browser type, referral source (collected via cookies and analytics tools).

2 How We Use Your Information

We use your personal information to:

• Provide, activate, and manage your internet and related services.
• Process payments and issue invoices.
• Send service notifications, billing reminders, and support responses.
• Verify your identity and prevent fraud.
• Comply with legal and regulatory obligations.
• Improve our website, products, and customer experience.
• Send marketing communications (where you have opted in — you may opt out at any time).

3 Sharing of Information

We do not sell your personal information. We may share it with:

• Service providers — payment processors, network infrastructure providers, and cloud hosting services that support our operations, under strict data processing agreements.
• Network providers — where required to provision fibre connectivity at your address (e.g. Chorus, Enable, Ultrafast Fibre).
• Regulatory authorities — when required by New Zealand law or a lawful request from a government agency.
• Business transfers — in the event of a merger, acquisition, or asset sale, subject to continued privacy protections.

4 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Account data is typically retained for 7 years after account closure for tax and compliance purposes. You may request earlier deletion where it does not conflict with legal obligations.

5 Security

We implement industry-standard security measures including encryption in transit (TLS), hashed password storage, access controls, and regular security reviews. While we take reasonable precautions, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6 Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (subject to legal retention obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Privacy Commissioner (privacy.org.nz) if you believe we have breached your privacy.

To exercise any of these rights, contact us at support@fibercity.co.nz.

7 Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. For full details, see our Cookie Policy.

8 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9 Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes your acceptance of the updated policy.

10 Contact Us

If you have any questions about this Privacy Policy, please contact us:

• FiberCity Network Limited
• Unit 8, 361 Great North Road, Henderson, Auckland 0612, New Zealand
• Email: support@fibercity.co.nz
• Phone: 0800 828 880