Cookie Policy
Last updated: 1 January 2025
On this page
This Cookie Policy explains how FiberCity Network Limited ("FiberCity", "we", "us", or "our") uses cookies and similar tracking technologies on our website (fibercity.co.nz). It should be read alongside our Privacy Policy.
2 How We Use Cookies
We use cookies to:
- Keep you signed in to your customer account during a session.
- Remember your preferences and settings.
- Understand how visitors use our website so we can improve it.
- Measure the effectiveness of our marketing campaigns.
- Prevent fraud and protect the security of your account.
3 Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the website to function (e.g. session management, CSRF protection, login). Cannot be disabled. | Session |
| Performance / Analytics | Help us understand how visitors interact with our site (page views, time on site, traffic sources). Data is aggregated and anonymised. | Up to 2 years |
| Functional | Remember your preferences such as language, region, and form data to improve your experience. | Up to 1 year |
| Marketing / Targeting | Used to show relevant advertisements and measure campaign effectiveness (e.g. Meta Pixel). You can opt out via your browser or our preference centre. | Up to 90 days |
4 Third-Party Cookies
Some cookies on our site are set by third-party services we use. These may include:
- Meta Pixel (Facebook) — used to measure the effectiveness of our Facebook advertising and to show relevant ads on Facebook and Instagram.
- Google Analytics — used to collect anonymised data about how visitors use our website.
- Stripe — used during payment processing to prevent fraud.
- Chat / Support widgets — may set cookies to track conversations and session continuity.
These third parties have their own privacy and cookie policies which we encourage you to review.
5 Managing Your Cookie Preferences
You can control cookies in the following ways:
- Browser settings — most browsers allow you to block or delete cookies via their settings menu. Note that disabling cookies may affect the functionality of our website.
- Opt-out tools — you can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and of Meta ads at facebook.com/adpreferences.
- Do Not Track — if your browser sends a Do Not Track signal, we will endeavour to honour it for non-essential tracking.
6 Changes to This Policy
We may update this Cookie Policy periodically. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes your acceptance.
7 Contact Us
For questions about our use of cookies, please contact us:
- FiberCity Network Limited
- Unit 8, 361 Great North Road, Henderson, Auckland 0612, New Zealand
- Email: support@fibercity.co.nz
- Phone: 0800 828 880