Vulnerable Consumers & 111 Calling

Find out if you need to register with us as a Vulnerable Consumer

What is Vulnerable Consumer & 111 calling?

In the event of a power outage you may not be able to call 111 from your landline that uses fibre services because it relies on power to work. So, if you, or someone in your household, relies on your Fibercity landline for medical, safety or disability reasons, you can apply to be listed as a Vulnerable Consumer Read the full registration criteria