Contact us in advance: The first step is to contact us in advance of your move to let us know your new address and the date you'll be moving. This will allow us to check the availability of our services in your new area and make any necessary arrangements
Check the availability of our services: We'll check the availability of our services in your new area and let you know what options are available to you. If we're unable to provide our services in your new area, we'll help you to find an alternative provider.
Schedule the move: Once we've confirmed that our services are available in your new area, we'll work with you to schedule the move of your services. This will involve arranging for a technician to visit your new address and install any necessary equipment.
Return any equipment: If you have any Fibercity equipment, such as a router or modem, you will need to return it to us. Our customer support team will provide you with instructions on how to return the equipment.
Settle any outstanding bills: Before moving your services, please ensure that you have settled any outstanding bills or payments. Failure to do so may result in additional charges or fees.
We understand that moving house can be a busy time, so please get in touch with us as soon as possible to ensure that we can make the necessary arrangements for you. Our customer support team is available to answer any questions you may have and guide you through the process of transferring your services.